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These Terms and Conditions of Use outline the terms that apply to your use of the Belkin website located at http://www.belkineshop.hk and all associated sites (collectively referred to as the "Site"). The Site is owned by Belkin and its licensors. By using the Site, you agree to abide by these Terms of Use. If you do not agree with these terms, please refrain from using the Site.
Belkin reserves the right to modify, add, or remove portions of these Terms of Use at its discretion. It is your responsibility to review these terms periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of the updated terms. As long as you comply with these Terms of Use, Belkin grants you a personal, non-exclusive, non-transferable, and limited privilege to access and use the Site.
Product Exchange Policy (No Returns for Non-Quality Issues)
Product Evaluation Period
If you wish to exchange a product, please contact our customer service within 7 days of receiving the goods, and provide details such as "Name," "Order Number," "Contact Phone Number," "Product Name for Exchange," "Reason for Exchange," and accompanying photos. Our customer service representatives will assist you with the exchange process upon receiving the information.
Exchange Guidelines
The product to be exchanged must be in its original packaging. Please ensure the integrity of the product, accessories, gifts, warranty certificates, original packaging, and all accompanying documents or materials, without any missing accessories or damage to the original box.
The following cases are not eligible for returns:
Products that exceed 7 days from the date of receipt (Belkin products have a two-year warranty, and products beyond seven days should be handled at the service center).
Damaged products due to human factors, such as soiling, malfunction, destruction, wear and tear, scratches, dirt, etc.
Returns with incomplete packaging, or missing invoices or accessories.
Malicious or excessive returns.
Exchange Guidelines
The exchanged product must be free from any damage caused by human defects. Please keep the original packaging intact, including the outer cardboard packaging. As the nature of each item may vary, any disputes regarding returns or exchanges will be subject to the company's rights.
Exchange Process
If both parties agree to the exchange, please process the return on the original order and place a new order in the store. The company will only issue an invoice for the price difference and collect or refund the corresponding fees. If there is no price difference, no further action is required.
Return Charges
Unopened items: Upon receiving the returned goods (the product must be in a new condition and complete packaging, including the integrity of the product, accessories, gifts, warranty certificates, original packaging, and all accompanying documents or materials without any missing accessories or damage to the original box), a deduction of 20% of the total amount or a minimum of HKD$100 (whichever is higher) will be made for packaging, shipping, and electronic payment fees (if applicable). The refund will be issued to the customer via check within three days upon confirmation.
Opened items: Upon receiving the returned goods, after inspecting the product packaging/accessories and verifying their completeness (including any free gifts, which must be returned together), a deduction of 40% of the total amount or a minimum of HKD$200 (whichever is higher) will be made for packaging, shipping, and electronic payment fees (if applicable). Once we agree to the return, the refund will be issued to the customer via check within three days.
Cancellation Charges (Applicable only to unshipped orders)
For canceled orders that have not been shipped, the company will charge 10% as a refund and administrative fee.
The Terms of Use cover various aspects, including:
Content: Describes the ownership and intellectual property rights of the content on the Site.
Your Use of the Site: Outlines your responsibilities and restrictions when using the Site.
Purchases; Other Terms and Conditions: Provides information about purchasing products and services from Belkin and any additional terms that may apply.
Accounts, Passwords, and Security: Addresses the creation and security of user accounts on the Site.
Privacy: Explains how Belkin collects, uses, and protects your personal information.
Links to Other Sites and to the Belkin Site: Clarifies that Belkin is not responsible for the content of external websites linked from the Site.
Disclaimers: States that Belkin provides the Site on an "as is" basis and disclaims any warranties or guarantees.
Limitation of Liability: Limits Belkin's liability for any damages incurred from using the Site.
Indemnity: Holds you responsible for any claims or losses incurred by Belkin due to your violation of these Terms of Use.
Violation of These Terms of Use: Outlines the actions Belkin may take if you violate these terms.
Governing Law; Dispute Resolution: Specifies the governing law and procedures for resolving disputes.
Void Where Prohibited: States that certain provisions of these Terms of Use may be void where prohibited by law.
Miscellaneous: Covers various additional provisions, including the severability of terms and the relationship between Belkin and you.
Feedback and Information: Specifies that any feedback provided on the Site is non-confidential and may be used by Belkin.
If you wish to provide feedback, you can send it to info@belkineshop.hk. Please note that the information on the website is subject to change without notice.
The copyright for the Belkin eShop and its content is owned by Belkin eShop and is protected by applicable copyright laws.
If you have any questions or concerns about these Terms of Use, it is recommended to reach out to Belkin for clarification.
